Senior Implementation Manager, BPO
Job Code : HGS/1089
Work@HomeJob Description
Principal
Duties and Responsibilities:
1) When leading new client or
other projects, establishes and maintains the project plan.
·
Documents
requirements for program
·
Assists in
coordination of project team consisting of HGS departments, client personnel,
and 3rd party partners to ensure projects progress on schedule.
·
Follows and
educates peers on the formal transition methodology and customize as needed.
·
Identify and
escalate factors that could negatively impact the successful completion of a
project.
·
Maintain formal
project change control.
·
Document and
distribute meeting minutes and action items.
2) Communicate project
details as appropriate
·
Review status
reports prepared by project personnel
·
Prepare and
distribute regular status reports to the project team and client
·
Communicate
proactively the factors which are, or could, negatively impact the successful
completion of a project.
3) Transition program
management to steady state Client Services and Operations personnel.
·
Prepare
documentation
·
Train account
team on program specific management tasks.
·
Follow through to
ensure project is completed on time, on budget, and to client satisfaction.
4) Lead special internal projects as assigned by Director, Implementation.
Minimum jOB Requirements: (Education, Experience, Skills)