Careers At HGS

Work from Home Customer Service-Healthcare

Job Code : HGS/1060
North Carolina

Job Description

HGS Healthcare is a global leader in business process management and optimizing the member/patient experience. HGS Healthcare combines technology-powered services with decades of Healthcare domain expertise to drive positive outcomes.


Join Our Team! We pride ourselves on shaping careers. We have immediate openings for Call Center Customer Service Representative. Our customer service representatives are instrumental in the success of HGS Healthcare. Good customer service starts with a human touch, our representatives provide the touch and are the eyes and ears of our business.


Benefits of working with HGS Healthcare include:

  • $11.00-$12.00 per hour plus additional bonuses
  • Performance incentives
  • Paid training within state-of-art video training environment
  • A comprehensive health plan after 90 days of employment
  • Employee wellness and engagement programs
  • A Real opportunity to grow your career - Working At Home! 90% of our Leaders started their career as a Customer Service Representative

 

Responsibilities:

  • Connect with customers via phone and email
  • Resolve and de-escalate issues
  • Respond to request for assistance
  • Document interactions and follow-up

 

What we are looking for:

  • Positive attitude
  • Empathy, Patience, Attentiveness
  • Ability to meet deadlines and work under pressure
  • Ability to proactively address customer needs in a timely manner
  • Focus on customer satisfaction
  • Previous healthcare experience a plus
  • Excellent interpersonal skills and ability to work with all levels of staff
  • Communicate effectively orally and in writing
  • Drive for results

Requirements:

  • 18 years of age or older
  • High School Diploma or equivalent
  • 1 year in 1 Job, preferably in customer service environment
  • Reliable Attendance
  • Ability to type 25 wpm
  • Proven oral and written communication skills
  • Comfort with desktop computer system
  • Hardwired internet connection with speeds greater than 5MB upload and 10MB download
  • Secure, private work area at home
  • Flexibility in schedule availability

 

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